To report a lost or stolen Debit Card:
Call:
Log on:
- You may also log in to your Digital Banking and report your card lost or stolen.
- From your dashboard, click on Card Management.
- Select the card and your would like to report Lost/Stolen and click lost/stolen. In the pop up box click on the button next to lost or stolen and click report.
Please note: The card must be linked to your online banking.
(Your current debit card will be deactivated and you will need to visit one of our local branch locations to reorder a new card.)
To report a lost or stolen Credit Card:
Call:
800.367.7576 for 24/7 Card Member AssistanceIf you know your full sixteen (16) digit credit card number, you may enter the information or press 1 to report your lost or stolen credit card. Please be prepared to provide as much information as possible, including:
- Full credit card number of the card that is missing
- Are you the primary or secondary cardholder
- Cardholders exact name as printed on the card
- Billing Address - where your credit card bill is sent each month
- Home phone number
- Circumstances of the loss or theft
- Identification verification information - social security number or similar, date of birth and mother's maiden name
Please note: If you are the secondary cardholder for this account, you will also need to provide details about the primary cardholders identification.