Now you can get live customer support from American State Bank no matter where you are. That’s because your account has a useful new chat feature — it’s called Conversations.
Here’s how it works: If you see a transaction that doesn’t seem right, just click on the “Ask Us About This Transaction” button. Type in your question and Conversations will connect you directly with our support staff. We're here to help! Our support staff will typically respond within 2 hours during regular business hours ( Monday- Friday, 8am - 5pm CST).
They can see exactly which transaction you’re asking about, so you get answers fast. You can even ask about a previous Conversation if you need to follow up. That way, you can put your mind at ease — without a phone call or trip to the bank.
It’s safe, it’s secure, and you can chat with a real person.
Best of all, Conversations is already built into your account. You can access it on your phone, tablet, or computer. You can log in and give it a try today.
Log in to your account or open your American State Bank Mobile App to get started.