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COVID-19 Updates

April 7, 2020

The IRS issues warning about Coronavirus-related scams; watch out for schemes tied to economic impact payments. To learn more click here.

April 6, 2020

 
The bridge on Hwy 84 E between Logansport, LA and Haslam, TX has been closed.  Those needing to conduct banking business at our Haslam Branch will be allowed to cross and conduct their banking business.  If you have any questions or would like to conduct a transaction over the phone please call us at 936.269.3175.

April 3, 2020

 
Beginning April 6, 2020 our Copeland Branch will be temporarily closed. We will update information online when services at this location are reinstated.  Please visit our ATM for withdrawals or deposits, or one of our nearby branch locations can assist with all your financial needs through the drive thru:

 

Old Jacksonville Branch

5202 Old Jacksonville Hwy.

Tyler, TX 75703

903.266.5500

 

Troup Hwy. Branch

1116 Troup Hwy.

Tyler, TX 75701

903.266.9744

 

March 30, 2020

COVID-19 IMPACT AND SCAMS

 

We all know first-hand how much of an impact COVID-19 is having on our daily routines. During this time, we encourage you to stay educated and diligent on the ever-changing fraud schemes.

Fraudsters are using the Coronavirus as an opportunity to scam consumers and financial institutions.  Below are a few warning signs so you can better protect yourself from financial harm.

  • E-mail and text message phishing scams, disguised as the Centers for Disease Control (CDC) and the World Health Organization (WHO), are being circulated throughout the world. The messages contain malicious links that download malware. The malware gives cyber-criminals access to the victims’ data. We encourage you to obtain information directly from the CDC or WHO website(s) and reputable sources.
  • Fundraising Scams are set-up by fake charities that solicit donations from consumers. They claim to be involved in fighting the spread of the Coronavirus.
  • Scammers are targeting consumers and encouraging them to “reserve a COVID-19 vaccination over the phone.” The scammer will obtain personal information from the victim, including credit card and social security numbers. They claim to be from the CDC, and they are reserving vaccines for “high-risk” individuals. There are NO vaccine reserve programs.
  • Fraudsters are preying on consumers by offering an “advance” on the stimulus package from the U.S. Government. The criminal(s) contact consumers and claim that, for an upfront fee, they will wire the stimulus amount to the victim within hours or days. The fraudster obtains identifying and financial information from the victim and disappears. 
  • The U.S. Food and Drug Administration (FDA) and the U.S. Federal Trade Commission (FTC) has issued joint warning letters to at least SEVEN companies for “selling” fraudulent products with claims to prevent, treat, mitigate, diagnose, or cure COVID-19. Illegal price gouging on safety, cleaning, and treatment products is increasing daily. Be aware and diligent of scammers.

If you receive calls, emails, or other communications claiming to be from the Treasury Department and offering COVID-19 related grants or stimulus payments in exchange for personal financial information, or an advance fee, or charge of any kind, including the purchase of gift cards, please do not respond.  These are scams.  Please contact the FBI at www.ic3.gov so that the scammers can be tracked and stopped.

Fraud involving payment of Federal taxes should be reported to the Treasury Inspector General for Tax Administration.

 

 

March 25, 2020

Understanding Cash During the Coronavirus Outbreak  -
 Tips Provided by the Texas Bankers Association
 
  1. CASH IS VULNERABLE -  Your funds in bank accounts are federally insured to $250,000, making them much safer than keeping cash under the mattress or in your pocket.
  2. CASH IS NOT REQUIRED - With so many secure ways to access your accounts and to pay your bills and shop, there's almost no reason you'll need extra cash.
  3. CASH MAKES YOU A POTENTIAL VICTIM - If you told anyone that you withdrew a large sum of cash, they may have told someone else. That places you at risk of being the victim of a crime, which can place you in harm's way.
  4. CASH DOES NOT HAVE YOUR ID - Stolen cash, even if recovered by the police, does not carry and ID number that associates it with you. Your bank accounts do. Even if your credit cards are misappropriated, you can recover the funds!
  5. CASH IS, WELL, KIND OF DIRTY - The Center for Disease Control and Prevention recommends always washing hands thoroughly after handling cash because you never know where it's been!
  6. YOUR CASH IS SAFE - Texas Governor Abbott says your cash is safe in the bank for all of the reasons listed above.
  7. CASH WILL BE AVAILABLE - The U.S. Treasurer has already determined that banks are essential service providers.  You will have access whenever you need it.  
ASB is your bank and we're here for you.

March 20, 2020

We at American State Bank urge you to stay calm, stay safe and to practice social distancing.  Our Drive-Thru's remain open and we will be here to serve you.
 
The banking regulators have granted banks flexibility in how we meet  our customers' financial needs, and we are committed to making certain that your expectations are exceeded in all aspects of our service to you, your family and your business.
 
Loans. American State Bank has committed additional resources to our Small Dollar Lending Program to citizens in our communities affected by COVID-19.  We also have the ability to defer loan payments on non-real estate installment loans.  If you need assistance with your loan please reach out to your loan officer or your local branch.
 
Your deposits are safe.  Since 1933, no depositor has ever lost a penny of FDIC-insured funds.  Today, the FDIC ensures up to $250,000 per depositor per FDIC-insured bank. An FDIC -insured account is the safest place for consumers to keep their money.  The FDIC has created a list of FAQs for Bank Customers Affected by Corona Virus Disease also known as COVID-19. You can view this list by clicking here.
 
 
Scams. As the coronavirus takes a growing toll on people's pocketbooks, there are reports that the government will soon be sending money by check or by direct deposit to each of us.  The details are still being worked out, but here are a few really important things to know, no matter what it looks like.
 
  • The government will not ask you to pay anything upfront to get this money. No fees. No charges. Nothing upfront.
  • The government will not call to ask you for your Social Security number, bank account, or credit card number. 
  • These reports of checks aren't yet a reality.  Anyone who tells you they can get you the money now is a scammer.
Please remember: no matter what this payment ends up being, only scammers will ask you to pay to get it.  If you spot one of these scams, please notify the Federal Trade Commission by filing a complaint at www.ftc.gov/complaint.  Keep up to date with the latest coronavirus related scams at www.ftc.gov/coronavirus.
 
If you have questions about your accounts or loans, please call your local branch.  

March 18, 2020

In Light of the conoravirus COVID-19, our lobbies will be closed.  We are committed to the health and safety of our customers and employees.  You can still access your accounts by visiting our Drive-Thru's, Online Banking, Mobile Banking and ATMs. If you need to visit with one of our employees, please contact your local branch to schedule an appointment. We are committed to helping our customers in this type of need.  Please let us know if we can help.
 

 

March 16, 2020

American State is committed to you, our customer.  We are here to help you through this difficult and uncertain time.  

We are closely monitoring the latest developments regarding COVID-19. The health and safety of our customers, employees, and communities are of utmost importance to us as we remain committed to providing uninterrupted service. 
 
Our team is taking additional precautions to keep workstations and all public areas disinfected, and associates who are not feeling well have been instructed to stay home. Additionally, we have continuity plans in place to ensure critical operations can continue without disruption.

Precautionary steps we have already begun to take include:

  • Increased cleaning and sanitizing for all locations.
  • Providing our employees with information on steps they can take to prevent the spread of illness and how to recognize COVID-19 symptoms.
  • Temporary restrictions on business-related travel and monitoring of the personal travel plans for our associates.
  • Asking employees to stay home if they are ill.
  • We are assessing the ability to have our employees to work remotely, where possible.

As a reminder, American State Bank offers several ways to access your accounts and meet your banking needs without visiting a branch, including:

  • Online banking
  • American State Bank mobile app
  • Remote check deposit through American State Bank mobile app
  • Drive-thru accessibility
  • ATMs
  • Debit Cards
  • Online statements

If you have not yet registered for online banking and wish to do so, please contact your local branch and they will be happy to assist you.

 

We encourage you to visit the Center for Disease Control (CDC) website for updates on COVID-19 and preventive measures you can take to keep you and your family safe.

If you have been personally impacted by the coronavirus and need our assistance with your account, please reach out to your banker or contact us at 1-866-579-7959. We are here to help.