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October 26, 2020

Our lobbies are open!*

We are excited to announce that our branch lobbies are open for walk-in services.  To protect our customers' and employees' health and safety, we have implemented the following protocols to safeguard against the spread of COVID-19.

  • Please do not enter the lobby if you have symptoms or exposure to COVID-19.-
  • Please maintain 6 feet from others while in lobby. Floor decals have been placed as guidance.
  • We will limit the number of guests allowed at a time. A staff member will welcome guests and help maintain lobby traffic.
  • To help protect each other, employees, customers and other guests must wear a mask while in the lobby.
  • Please use the hand sanitizer, available at our sanitation stations, when entering the lobby.
  • We will be regularly cleaning all commonly touched surfaces.

As a reminder, American State Bank offers several ways to access your accounts and meet your banking needs without visiting a branch lobby, including:

  • Online banking
  • American State Bank mobile app
  • Remote check deposit through American State Bank mobile app
  • Drive-thru accessibility
  • ATMs
  • Debit Cards
  • Online statements
*Our Copeland Branch remains closed at this time.

American State is committed to you, our customer.  We are here to help you through these difficult and uncertain times.

September 8, 2020 

Effective today, both the Chapel Hill and Firestation Branch locations have returned to normal business hours.  The lobbies will be open by appointment only, and our regularly scheduled drive thru hours are:
Monday - Friday:  7:30 a.m. - 6:00 p.m. 
Saturday:  8:00 a.m. - 12:00 p.m.

August 31, 2020 

 
Effective today, both the Chapel Hill and Firestation Branch locations will be operating under adjusted hours.  These locations will be open:
Monday - Friday:  9:30 a.m. - 5:00 p.m. 
Saturday:  8:00 a.m. - 12:00 p.m.
We are working diligently to return to normal business hours as quickly as possible, and anticipate doing so after the Labor Day holiday.
 
 

August 28, 2020 

The Chapel Hill Branch will be temporarily closed on Friday, August 28, 2020, and will reopen on Monday, August 31, 2020.  Please visit our ATM for withdrawals, or one of the following branch locations will be able to assist with all your financial needs through their drive thru.

Arp  Branch (no Saturday hours)

102 W Front St Arp, TX 75750

903.859.1100

-or-

Troup Hwy Branch

1116 Troup Hwy  Tyler, TX 75701

903.266.9744

July 21, 2020

Beginning July 22, 2020 our Copeland Branch will be temporarily closed. We will update information online when services at this location are reinstated. Please visit our ATM for withdrawals or deposits, or one of our nearby branch locations can assist with all your financial needs through the drive thru: 
 
Old Jacksonville Branch
5202 Old Jacksonville Hwy.
Tyler, TX 75703
903.266.5500
 
Troup Hwy. Branch
1116 Troup Hwy.
Tyler, TX 75701
903.266.9744

June 28, 2020 

The Lufkin Branch will be temporarily closed on Monday, June 29, 2020, and will reopen on Tuesday, June 30,2020.  Please visit our ATM for withdrawals, or the Huntington Branch will be able to 
assist with all your financial needs through their drive thru.

Huntington  Branch

304 Hwy 69 South

Huntington, TX 75949

936.422.3315

 

June 26, 2020

Limited Lobby Availability

On June 29, 2020, the American State Bank lobbies will open by appointment with restrictions and limitations.  We remain committed to the health and safety of our customers, employees and community.

American State Bank will limit the number of customers permitted to enter the lobby based on branch size. In order to do so, doors will be locked.  Customers wishing to enter the lobby will be met by one of our friendly staff members.  An ASB employee will ask customers a few simple questions related to health and travel.  Customers wearing protective equipment on their face will be asked to temporarily remove their mask for identification.  Once identified, you are welcome to put your mask back in place. 

We encourage you to maintain social distancing at all times.  No handshakes, just kind greetings.

We will have a hand sanitation station and we will wipe counters tops and desks between each customer.

As a reminder, American State Bank offers several ways to access your accounts and meet your banking needs without visiting a branch lobby, including:

  • Online banking
  • American State Bank mobile app
  • Remote check deposit through American State Bank mobile app
  • Drive-thru accessibility
  • ATMs
  • Debit Cards
  • Online statements

American State is committed to you, our customer.  We are here to help you through these difficult and uncertain times.

 

June 23, 2020

Economic Impact Payments

If you’re still waiting for your Economic Impact Payments, you might be getting a debit card instead of a check in the mail. This, of course, is the money that’s meant to give relief due to the Coronavirus pandemic. You may have already gotten your payment by direct deposit or by check. But if you’re still waiting, watch your mailbox for either a check or a VISA debit card. And know that the government will never, ever call, text, email, or ask you to click on a link they sent to activate your card or get your money.

Here’s what to know if your payment comes in the form of a debit card.

Look for the prepaid card (and its envelope) in the mail. The envelope will be from “Money Network Cardholder Service.” Inside will be a VISA-branded prepaid card issued by MetaBank. This card will give you access to your economic impact payment.

Activate the card immediately. The mailer will give you instructions on how to activate the card, but here’s the deal: You can activate your card by calling 1-800-240-8100 or visiting USdebitcard.gov and clicking on the EIP card link. To activate your card, though, you’ll have to give them your Social Security number. Once you activate your card, you can get cash or use it anywhere that accepts VISA debit cards. There are no fees associated with transferring the money from the card to your personal bank account. Keep in mind that EIP cards will expire after three years. When that happens, the bank will send any money left on the card to you.

Questions about the card? Money Network has a 24-hour call center: 1-800-240-8100. You can call to check your card balance or just ask questions. There’s also more information and a quick video from the Consumer Financial Protection Bureau to answer questions you might have.

Most important, remember: unless you’ve asked for assistance, no one will ever call you about the EIP card. And no one will text, email, or ask you to click on a link they sent to activate this card or to get your money. If someone does, stop. It’s a scammer. Don’t give them your Social Security or debit card number, or any other information. Then report it to the FTC at ftc.gov/complaint.

June 12, 2020

Welcome Back

On June 15, 2020 our lobbies will reopen.

American Sate Bank is following local, state and CDC guidelines for Social Distancing and is doing everything in our capacity to help keep our customers, employees and community safe.

American State Bank will limit the number of customers permitted to enter the lobby based on branch size. If you have traveled to a foreign country, been in contact with or have experienced any COVID-19, cold or flu-like symptoms, please utilize our drive-thru.    We reserve the right to request that you remove your face covering outside of the entrance door, and present your identification so that we may properly identify you. Once identified, you are welcome to put your mask back in place. 

We will have a hand sanitation station and we will wipe counters tops and desks between each customer.

As a reminder, American State Bank offers several ways to access your accounts and meet your banking needs without visiting a branch lobby, including:

  • Online banking
  • American State Bank mobile app
  • Remote check deposit through American State Bank mobile app
  • Drive-thru accessibility
  • ATMs
  • Debit Cards
  • Online statements

American State Bank is committed to you, our customer.  We are here to help you through these difficult and uncertain times.

 

May 27, 2020

Free weekly credit reports

Now it is easier than ever to check your credit more often. The three national credit reporting agencies, Equifax, Experian, and Transunion are offering free weekly credit reports through April 2021.  To obtain your free reports, go to AnnualCreditReport.com.  You can also  learn more by reading  the Federal Trade Commission's blog which offers helpful information for consumers.

May 13, 2020

Limited Reopening of Lobbies

On May 18, 2020, the American State Bank lobbies will open by appointment with restrictions and limitations.  We remain committed to the health and safety of our customers, employees and community.

American State Bank will limit the number of customers permitted to enter the lobby based on branch size. In order to do so, doors will be locked.  Customers wishing to enter the lobby will be met by one of our friendly staff members.  An ASB employee will ask customers a few simple questions related to health and travel.  Customers wearing protective equipment on their face will be asked to temporarily remove their mask for identification.  Once identified, you are welcome to put your mask back in place. 

We encourage you to maintain social distancing at all times.  No handshakes, just kind greetings.

We will have a hand sanitation station and we will wipe counters tops and desks between each customer.

As a reminder, American State Bank offers several ways to access your accounts and meet your banking needs without visiting a branch lobby, including:

  • Online banking
  • American State Bank mobile app
  • Remote check deposit through American State Bank mobile app
  • Drive-thru accessibility
  • ATMs
  • Debit Cards
  • Online statements

American State is committed to you, our customer.  We are here to help you through these difficult and uncertain times.

May 11, 2020

Did you receive an EIP Stimulus Payment that you are not qualified to receive (deceased person, incarcerated person or nonresident alien)?  The IRS has released information for how you can return the funds:

If the payment was a paper check:

  1. Write "Void" in the endorsement section on the back of the check.
  2. Mail the voided Treasury check immediately to the appropriate IRS location listed below.
  3. Don't staple, bend, or paper clip the check.
  4. Include a note stating the reason for returning the check.

 

If the payment was a paper check and you have cashed it, or if the payment was a direct deposit:

  1. Submit a personal check, money order, etc., immediately to the appropriate IRS location listed below.
  2. Write on the check/money order made payable to “U.S. Treasury” and write 2020EIP, and the taxpayer identification number (social security number, or individual taxpayer identification number) of the recipient of the check.
  3. Include a brief explanation of the reason for returning the EIP.

                                                                                                                       

The IRS website also lists the locations for return. For Texas addresses it is:

Austin Refund Inquiry Unit

3651 S Interregional Hwy 35

Mail Stop 6542

Austin, TX 78741

For more information click here.

 

April 24, 2020


On April 24, 2020, The Federal Reserve Board announced an interim final rule to amend Regulation D (Reserve Requirements of Depository Institutions) to delete the six-per-month limit on convenient transfers from the "savings deposit" definition. The interim final rule allows depository institutions immediately to suspend enforcement of the six transfer limit and to allow their customers to make an unlimited number of convenient transfers and withdrawals from their savings deposits at a time when financial events associated with the Coronavirus pandemic have made such access more urgentAmerican State Bank has suspended tracking for excess debits on all Savings and Money Market accounts, as well as a waiving excess debit charges (i.e. $1.50 in excess of 6 debits). 

April 16, 2020

Questions about the status of your Economic Impact Payment?  Visit www.irs.gov

April 15, 2020

Due to extremely high traffic levels, our online and mobile banking provider is experiencing issues with servicing all clients.  This is impacting American State Bank's customers' ability to log into our digital banking tools.
 
Our vendor is working diligently to fully restore service as soon as possible. 
 
You may call our 24 hour Telephone Banking at 866.582.8440 or your local branch.

April 13, 2020

 
The Timpson Branch has reopened.  The drive in hours are Monday - Thursday  7:30 - 4:30 and Friday 7:30-6:00.

April 9, 2020

Beginning April 9, 2020 our Timpson Branch will be temporarily closed.  We will update information online when services at this location are reinstated.  Please visit our ATM for withdrawals, or one of our nearby locations can assist with all your financial needs through the drive thru:
 

Center  Branch

163 Cass-Caid Drive

Center, TX 75935

936.590.4500

 

Haslam Branch

13218 US Hwy 84 E

Joaquin, TX 75954

936-269-3175

 

April 7, 2020

The IRS issues warning about Coronavirus-related scams; watch out for schemes tied to economic impact payments. To learn more click here.

April 6, 2020

The bridge on Hwy 84 E between Logansport, LA and Haslam, TX has been closed.  Those needing to conduct banking business at our Haslam Branch will be allowed to cross and conduct their banking business.  If you have any questions or would like to conduct a transaction over the phone please call us at 936.269.3175.

April 3, 2020

Beginning April 6, 2020 our Copeland Branch will be temporarily closed. We will update information online when services at this location are reinstated.  Please visit our ATM for withdrawals or deposits, or one of our nearby branch locations can assist with all your financial needs through the drive thru:

 

Old Jacksonville Branch

5202 Old Jacksonville Hwy.

Tyler, TX 75703

903.266.5500

 

Troup Hwy. Branch

1116 Troup Hwy.

Tyler, TX 75701

903.266.9744

 

March 30, 2020

COVID-19 IMPACT AND SCAMS

We all know first-hand how much of an impact COVID-19 is having on our daily routines. During this time, we encourage you to stay educated and diligent on the ever-changing fraud schemes.

Fraudsters are using the Coronavirus as an opportunity to scam consumers and financial institutions.  Below are a few warning signs so you can better protect yourself from financial harm.

  • E-mail and text message phishing scams, disguised as the Centers for Disease Control (CDC) and the World Health Organization (WHO), are being circulated throughout the world. The messages contain malicious links that download malware. The malware gives cyber-criminals access to the victims’ data. We encourage you to obtain information directly from the CDC or WHO website(s) and reputable sources.
  • Fundraising Scams are set-up by fake charities that solicit donations from consumers. They claim to be involved in fighting the spread of the Coronavirus.
  • Scammers are targeting consumers and encouraging them to “reserve a COVID-19 vaccination over the phone.” The scammer will obtain personal information from the victim, including credit card and social security numbers. They claim to be from the CDC, and they are reserving vaccines for “high-risk” individuals. There are NO vaccine reserve programs.
  • Fraudsters are preying on consumers by offering an “advance” on the stimulus package from the U.S. Government. The criminal(s) contact consumers and claim that, for an upfront fee, they will wire the stimulus amount to the victim within hours or days. The fraudster obtains identifying and financial information from the victim and disappears. 
  • The U.S. Food and Drug Administration (FDA) and the U.S. Federal Trade Commission (FTC) has issued joint warning letters to at least SEVEN companies for “selling” fraudulent products with claims to prevent, treat, mitigate, diagnose, or cure COVID-19. Illegal price gouging on safety, cleaning, and treatment products is increasing daily. Be aware and diligent of scammers.

If you receive calls, emails, or other communications claiming to be from the Treasury Department and offering COVID-19 related grants or stimulus payments in exchange for personal financial information, or an advance fee, or charge of any kind, including the purchase of gift cards, please do not respond.  These are scams.  Please contact the FBI at www.ic3.gov so that the scammers can be tracked and stopped.

Fraud involving payment of Federal taxes should be reported to the Treasury Inspector General for Tax Administration.

 

 

March 25, 2020

Understanding Cash During the Coronavirus Outbreak  -
 Tips Provided by the Texas Bankers Association
 
  1. CASH IS VULNERABLE -  Your funds in bank accounts are federally insured to $250,000, making them much safer than keeping cash under the mattress or in your pocket.
  2. CASH IS NOT REQUIRED - With so many secure ways to access your accounts and to pay your bills and shop, there's almost no reason you'll need extra cash.
  3. CASH MAKES YOU A POTENTIAL VICTIM - If you told anyone that you withdrew a large sum of cash, they may have told someone else. That places you at risk of being the victim of a crime, which can place you in harm's way.
  4. CASH DOES NOT HAVE YOUR ID - Stolen cash, even if recovered by the police, does not carry and ID number that associates it with you. Your bank accounts do. Even if your credit cards are misappropriated, you can recover the funds!
  5. CASH IS, WELL, KIND OF DIRTY - The Center for Disease Control and Prevention recommends always washing hands thoroughly after handling cash because you never know where it's been!
  6. YOUR CASH IS SAFE - Texas Governor Abbott says your cash is safe in the bank for all of the reasons listed above.
  7. CASH WILL BE AVAILABLE - The U.S. Treasurer has already determined that banks are essential service providers.  You will have access whenever you need it.  
ASB is your bank and we're here for you.

March 20, 2020

We at American State Bank urge you to stay calm, stay safe and to practice social distancing.  Our Drive-Thru's remain open and we will be here to serve you.
 
The banking regulators have granted banks flexibility in how we meet  our customers' financial needs, and we are committed to making certain that your expectations are exceeded in all aspects of our service to you, your family and your business.
 
Loans. American State Bank has committed additional resources to our Small Dollar Lending Program to citizens in our communities affected by COVID-19.  We also have the ability to defer loan payments on non-real estate installment loans.  If you need assistance with your loan please reach out to your loan officer or your local branch.
 
Your deposits are safe.  Since 1933, no depositor has ever lost a penny of FDIC-insured funds.  Today, the FDIC ensures up to $250,000 per depositor per FDIC-insured bank. An FDIC -insured account is the safest place for consumers to keep their money.  The FDIC has created a list of FAQs for Bank Customers Affected by Corona Virus Disease also known as COVID-19. You can view this list by clicking here.
 
 
Scams. As the coronavirus takes a growing toll on people's pocketbooks, there are reports that the government will soon be sending money by check or by direct deposit to each of us.  The details are still being worked out, but here are a few really important things to know, no matter what it looks like.
 
  • The government will not ask you to pay anything upfront to get this money. No fees. No charges. Nothing upfront.
  • The government will not call to ask you for your Social Security number, bank account, or credit card number. 
  • These reports of checks aren't yet a reality.  Anyone who tells you they can get you the money now is a scammer.
Please remember: no matter what this payment ends up being, only scammers will ask you to pay to get it.  If you spot one of these scams, please notify the Federal Trade Commission by filing a complaint at www.ftc.gov/complaint.  Keep up to date with the latest coronavirus related scams at www.ftc.gov/coronavirus.
 
If you have questions about your accounts or loans, please call your local branch.  

March 18, 2020

In Light of the conoravirus COVID-19, our lobbies will be closed.  We are committed to the health and safety of our customers and employees.  You can still access your accounts by visiting our Drive-Thru's, Online Banking, Mobile Banking and ATMs. If you need to visit with one of our employees, please contact your local branch to schedule an appointment. We are committed to helping our customers in this type of need.  Please let us know if we can help.
 

 

March 16, 2020

American State is committed to you, our customer.  We are here to help you through this difficult and uncertain time.  

We are closely monitoring the latest developments regarding COVID-19. The health and safety of our customers, employees, and communities are of utmost importance to us as we remain committed to providing uninterrupted service. 
 
Our team is taking additional precautions to keep workstations and all public areas disinfected, and associates who are not feeling well have been instructed to stay home. Additionally, we have continuity plans in place to ensure critical operations can continue without disruption.

Precautionary steps we have already begun to take include:

  • Increased cleaning and sanitizing for all locations.
  • Providing our employees with information on steps they can take to prevent the spread of illness and how to recognize COVID-19 symptoms.
  • Temporary restrictions on business-related travel and monitoring of the personal travel plans for our associates.
  • Asking employees to stay home if they are ill.
  • We are assessing the ability to have our employees to work remotely, where possible.

As a reminder, American State Bank offers several ways to access your accounts and meet your banking needs without visiting a branch, including:

  • Online banking
  • American State Bank mobile app
  • Remote check deposit through American State Bank mobile app
  • Drive-thru accessibility
  • ATMs
  • Debit Cards
  • Online statements

If you have not yet registered for online banking and wish to do so, please contact your local branch and they will be happy to assist you.

 

We encourage you to visit the Center for Disease Control (CDC) websitefor updates on COVID-19 and preventive measures you can take to keep you and your family safe.

If you have been personally impacted by the coronavirus and need our assistance with your account, please reach out to your banker or contact us at 1-866-579-7959. We are here to help.