Skip Navigation

Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Download Adobe© Acrobat Reader.

To notify American State Bank of a consumer complaint, please contact our Consumer Compliance Department at 866.579.7959 or email complaints .



Consumer Complaint Notice


7 TAC §11.37 and § 33.51


American State Bank is chartered under the laws of theState of Texas and by state law is subject to regulatory oversight by the TexasDepartment of Banking. Any consumer wishing to file a complaint againstAmerican State Bank should contact the Texas Department of Banking.


American State Bank also engages in the business ofselling checks as an agent for a company licensed under the laws of the Stateof Texas and subject to regulatory oversight by the Texas Department ofBanking. Any consumer wishing to file a complaint concerning sale of checkactivities should contact the Texas Department of Banking.


Consumers may file complaints with the TexasDepartment of Banking by contacting the Department through one of the meansindicated below:

In person or U.S.Mail……… Texas Department of Banking

Consumer AssistanceActivities

2601 NorthLamar Blvd. Suite 300

Austin,TX 78705-4294


Telephone…………………...   1-877-276-5554 (toll free)

Fax Number……………….... 1-512-475-1313

E-mail address……………. consumer.complaints@dob.texas.gov

Website Address…………. www.dob.texas.gov

Online Banking