Online Bill PayFAQs

Should I use Online Bill Pay to make a payment on a loan at American State Bank?

Online Bill Pay should only be used for making payments to other institutions. If you need to make a payment on a loan at American State Bank you should use the online transfer function.

Are there any merchants that I cannot pay through the bill payment service?

It is recommended you not use Online Bill Pay to pay any government agency.

Can I have multiple payments to the same payee on the same day?

You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items in the same day.

How far in advance should I set up a payment to insure it is paid on time?

Check payments should be scheduled at least 10 business days in advance of when you want the payment to be posted at the payee. Electronic payments should be made 3 - 5 business days in advance of when you want the payment to be posted at the payee.

How long is history retained in the VIEW PAYMENT HISTORY section?

Payment History records are kept for one year.

What happens if I have a scheduled payment that falls over a weekend or holiday?

Scheduled payments that fall over a weekend will be processed on Friday evening prior to the weekend. Any new payments that are scheduled during the weekend, for the current weekend, will be processed on Sunday night. Holiday processing is done the following day after the holiday.

When will the money be taken out of my account for Online Bill Pays?

The money will be withdrawn from your account approximately one to two business days after the payment date you have specified. To insure adequate funds are available in your account, it is a good practice to have the funds in your account on the scheduled payment date.

Will the memo field that I fill out when setting up a payment be passed on to the merchant?

No. The memo field is for your personal records; however, the account number that you entered when you added the payee to your Personal Payee List is printed on the check.

Can I stop an Online Bill Pay after it has been processed?

If the receiving merchant has not cleared the Online Bill Pay transaction, the Online Bill Pay can be stopped. There may be a charge to do this.

Can I get a copy of a cancelled Online Bill Pay check?

Bill pay checks will clear your account just like a check you wrote at your home and you will get a copy of bill pay checks in your regular monthly bank statement.

Can I set up recurring payments?

Yes. You can set up recurring payments in the following frequencies:

• Weekly
• Bi-Weekly
• Semi-monthly
• Monthly
• Quarterly
• Semi-Annually
• Annually

How late in the day can I edit or delete a payment?

Payments are processed twice a day at 2:00 A.M. Central Time and at 12:00 noon central time.

How many payees may I set up?

You may have up to 99 payees.

Is there any minimum and maximum payment amount?

Yes. The minimum payment amount is $0.01. The maximum amount is $9,999.00. Any payment larger than this will have to be arranged in advance with American State Bank.

Can I edit merchant addresses?

No. In order to change a merchant address, you will have to set up a new merchant with the correct address and delete the entry with the incorrect address.

Who do I call if I have problems with Online Bill Pay?

Call Customer Service at American State Bank.